Our complaints procedure sets out the steps a child or their representative can take to make a formal complaint. Complaints can be directed to the Registered Manager and, or, the Responsible Individual. We understand that children may feel reluctant to complain, so every young person has a right to complain if they feel they are not being treated fairly, and we support them to use this procedure fully.
A complaints folder, with envelopes and stamps, is kept in every young person’s bedroom so they can make an anonymous complaint whenever they wish. Every child is talked through the Complaints Procedure when they are first placed, in a way that matches their age and understanding, and a copy is given to everyone holding parental responsibility for them.
Please contact the Registered Manager or Responsible Individual directly.
Ofsted inspects children’s services to make sure homes like ours operate correctly.
Piccadilly Gate, Store Street, Manchester, M1 2WD.
Telephone: 0300 123 1231
Dame Rachel de Souza promotes and protects the rights of children, especially the most
vulnerable, and stands up for their views and interests.
childrenscommissioner.gov.uk
Telephone: 020 7783 8330
We take an anti discriminatory approach to children and their families, and we treat every child’s rights, wishes and views as central to how the home is run. Monitoring and surveillance in the home is proportionate, and always carried out with the child’s dignity and wellbeing in mind.
Reach out to our team and we will point you to the right person.
